Privacy Policy
At Eden Aura, your privacy is very important to us. This Privacy Policy explains how we collect, use, protect, and handle your personal information when you visit or shop at www.edenaura.pk.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
Personal Information
- Full name
- Phone number
- Email address
- Shipping and billing address
- Payment details (processed securely through payment providers)
Non-Personal Information
- IP address
- Browser type
- Device information
- Pages visited on our website
- Cookies and usage data
We only collect information that is necessary to process your orders and improve your shopping experience.
2. How We Use Your Information
We use your information for the following purposes:
- To process and deliver your orders
- To contact you regarding your order
- To provide customer support
- To improve our website and services
- To prevent fraud and unauthorised transactions
- To send promotional offers (only if you agree)
We do not sell or rent your personal information to any third party.
3. Payment Security
All payments are processed through secure and trusted payment gateways. Eden Aura does not store your complete credit/debit card information on our servers.
We take reasonable security measures to protect your personal information from misuse, unauthorised access, or disclosure.
4. Sharing of Information
We may share your information only with:
- Courier companies for order delivery
- Payment service providers for transaction processing
- Legal authorities if required under the laws of Pakistan
We ensure that third parties handle your data responsibly.
5. Cookies & Tracking Technologies
Our website may use cookies to:
- Improve website functionality
- Remember your preferences
- Analyse website traffic
You can disable cookies in your browser settings, but some features of the website may not function properly.
6. Data Protection & Security
We follow reasonable administrative and technical security measures to protect your data.
However, no online system is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security.
7. Your Rights
Under applicable laws of Pakistan, you have the right to:
- Request access to your personal data
- Request correction of incorrect information
- Request deletion of your data (where legally applicable)
- Withdraw consent for marketing communications
To exercise any of these rights, please contact us using the details below.
8. Third-Party Links
Our website may contain links to third-party websites. Eden Aura is not responsible for the privacy practices of those websites. We encourage you to review their privacy policies separately.
9. Children’s Privacy
Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Updates to This Policy
Eden Aura reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page.
Continued use of our website means you accept the updated policy.
11. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact us:
🌐 Website: www.edenaura.pk
📧 Email: info@edenaura.pk
📞 Call / WhatsApp: +92 3012678999